Privacy Policy

1. Introduction

VivaPath Care LLC ("VivaPath," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and home address when you submit a contact form or request a consultation.
• Health-related information — information about your loved one’s health needs that you voluntarily share when inquiring about our services.
• Usage data — general information about how you use our website, including pages visited and time spent (collected anonymously through standard web analytics).
• Payment information — processed securely through third-party payment processors (Stripe, PayPal, or Square). We do not store payment card details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and manage service visits
• Communicate important updates about your care plan
• Process payments for services
• Improve our website and service offerings
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Health Information

VivaPath Home Care is not a HIPAA-covered entity as defined by federal law. However, we treat all health-related information shared with us with the highest level of discretion and confidentiality. We only share health-related information with other parties when:

• You have given us explicit consent to do so
• It is necessary to provide the services you requested
• We are required by law to do so

5. Information Sharing

We may share your information with:

• Service providers — third-party companies that help us operate our business (e.g., scheduling software, payment processors, email services). These parties are bound by confidentiality agreements.
• Legal authorities — when required by law, court order, or to protect the safety of our clients or staff.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse cookies, but some parts of the site may not function properly as a result. We do not use cookies for advertising or tracking across third-party websites.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children’s Privacy

Our services are designed for adults and their families. We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: